Last updated: [8th Oct, 2025]

Welcome to Treezy. This Privacy Policy (“Policy”) explains how we (Treezy, “we”, “us”, “our”) collect, use, disclose, store, and protect your personal information when you access or use Treezy’s platform (website, mobile app), request or receive our plant maintenance, lawn care, or plant rental services (collectively, the “Services”). By using our Services or interacting with Treezy, you consent to the practices described herein.

Please read this Policy together with our Terms & Conditions, which form a part of your agreement with Treezy.

1. Applicability & Consent

1.1 This Policy applies to Customers / Users who use Treezy’s Services, visit our platform, subscribe for plant rentals or maintenance, or otherwise interact with us.

1.2 By accessing Treezy’s platform or using our Services, you confirm that you have read, understood, and agree to this Privacy Policy, and you consent to the collection, use, and sharing of your personal data as described herein.

1.3 We may revise or update this Policy periodically. We will post the updated version with a “Last Updated” date. Your continued use of our platform or Services after changes indicates your acceptance of the revised terms.

2. Information We Collect

We collect various categories of information from and about you, depending on how you use our platform or Services:

2.1 Information You Provide Directly

• Name, contact number, email address
• Address, location, postal code (for service provision)
• Billing and payment information (bank account, UPI, card or wallet details)
• Service preferences, plant types, garden dimensions, images/photos of your site
• Rental contract details (for plant rentals)
• Communication content (queries, feedback, messages, support tickets)
• Any additional information you share (e.g. special instructions, schedules, allergies, etc.)

2.2 Automatically Collected / Technical Information

• IP address, device identifiers, browser type, operating system
• Usage data (pages visited, time spent, clicks, navigation paths)
• Logs, timestamps, platform interaction data
• Cookies, web beacons, analytics tools (for tracking, personalization, improving user experience)
• Geolocation data (if you permit, e.g. map/address services)

2.3 From Third-Party Sources

• Payment processors or financial institutions (for verifying transactions)
• Third-party services (maps, address verification, logistics partners)
• Publicly available sources (for verification or fraud prevention)

3. Purposes of Use

We may use the information collected for the following purposes:

• To register, verify, and maintain your account
• To schedule, perform, and manage the Services you request
• To send confirmations, reminders, billing statements, service notifications
• To process payments, refunds, or adjustments
• To personalize your experience (recommendations, offers, plant suggestions)
• To analyze usage, trends, and performance and improve our platform / service offerings
• To manage customer support, feedback, and dispute resolution
• To prevent fraud, unauthorized transactions, security threats, and maintain integrity of the platform
• To comply with legal obligations and enforce our Terms & Conditions
• To communicate marketing, promotional offers, and updates (unless you opt out)
• For recordkeeping, audits, internal reporting

4. Disclosure & Sharing of Information

We may share or disclose your information in the following circumstances:

• Service Providers / Vendors / Partners: With third-party providers (e.g. payment gateways, logistics, mapping, analytics, CRM) who assist us in providing the Services
• Affiliates: Within Treezy’s group for operational, administrative, or business purposes
• Legal Requirements: If required by law, court order, regulation, or government authority
• Business Transfers: In connection with a reorganization, merger, sale of assets, or acquisition
• With Your Consent: For specific purposes if you agree
• Anonymized / Aggregated Data: We may share aggregated or de-identified data (which cannot reasonably be linked to you) for research, analytics, or business reporting

We will not sell your personal data in a form that identifies you, except as permitted by applicable law and with your consent.

5. Data Retention

We retain your personal data only as long as it is necessary for the purposes described in this Policy or to comply with legal, contractual, or accounting requirements. After that, we will securely delete, anonymize, or archive the data.

Some data (transactional, billing history, legal records) may be retained longer as needed for compliance or auditing.

6. Data Security

We adopt reasonable technical, administrative, and organizational safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure infrastructure, access controls, and penetration testing.

However, no system is completely secure. We cannot guarantee absolute protection, especially for data in transit over the internet. You also have the responsibility to protect your account credentials.

7. User Rights & Choices

Depending on applicable laws and your relationship with us, you may have rights such as:

• Access / download a copy of your personal data
• Correct inaccuracies or update your data
• Request deletion (where legally permissible)
• Opt out of marketing communications
• Withdraw consent (where processing is based on consent)
• Object to processing (in certain cases)
• Restrict or limit processing
• Data portability (where applicable)

To exercise any right, contact us using the details in Section 12 below. We will verify your identity before processing such requests. Some requests may be denied if legally required or necessary to maintain core services.

8. Cookies & Tracking Technologies

We use cookies, local storage, web beacons, pixels, and similar tracking technologies to:

• Recognize you as a user
• Remember your preferences
• Analyze platform usage and performance
• Serve personalized content or ads (if enabled)
• Enable features such as maps, location services

You may control or disable cookies via your browser settings, but doing so may degrade your experience or restrict certain functionality.

9. Children & Minors

We do not knowingly collect or solicit personal information from children under the age of 16. If we become aware that a child’s data has been collected without proper consent, we will take steps to delete it promptly.

If you believe we have any information from a minor, please contact us and we’ll remove it.

10. International / Cross-Border Transfer of Data

If you are located in a jurisdiction different from our data storage / processing centers, your data may be transferred or processed across national borders. We will ensure adequate safeguards, such as legal contracts, encryption, or approved transfer mechanisms, to protect your data in such transfers.

11. Third-Party Links & Embedded Content

Our platform may contain links to external websites or services, or embedded content (videos, maps, social media). We are not responsible for their privacy practices. We encourage you to review their policies before using them.

12. Contact & Grievance / Data Officer

If you have questions, complaints, or want to exercise your data rights, you can reach us:

• Email: info@treezy.in

We may designate a Data Protection Officer / Privacy Officer to handle privacy matters and grievances.